Steven Dybvad – Personal Journal – March 26, 2014

by Steven Dybvad


I’m extremely upset right now. My video visit with Justin fell through because Jpay continues a service standard far below par. At 10am I sat down for my video session, unable to log on, then I noticed that the computer said that the time was only 9:30am, not allowing me to log on until the clock red 10am. So I called my mother to relay a text message to Justin, explaining my predicament, asking him to stay on the computer for a half hour until I was able to log on. Finally the computer red 10am, I logged on for my visit, only to get booted off the screen, unable to sit down for my much anticipated session with Justin. However frustrated I may be at the moment, I know of course it’s not the end of the world, I’ll have another chance to talk with Justin in the future, I just know how valuable his time is and I wish it could have gone a little smoother this morning. Jpay continues to gives us inmate’s problems, we continue to send them complaints, but it doesn’t seem to be doing us any good. I only wish that Jpay would take us and our money well spent a little more seriously.

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